Frequently Asked Questions

When you need to relocate a vehicle, you're most likely going to have a few questions about your shipment. There are many aspects involved in the vehicle shipping process and most new shippers ask similar questions.

Pricing

How do I get a quote for shipping my vehicle?


To get a quote for shipping your vehicle, you can either use our instant online free quote request above or you can call 1(833) 627-8351 to receive a quote from one of our vehicles transport pricing specialists. In order for us to calculate your quote we will need to know the location you are shipping from and to, the type of vehicle you would like to ship, and the date your vehicle will be ready.




How is my vehicle shipping cost calculated?


When determining your vehicle shipping cost, there are a few factors that we take into account in order to provide you with an accurate price quote. The mileage between the origin and destination is the biggest factor that contributes to your total rate. In addition to the distance of your relocation, another factor is the type and condition of the vehicle being shipped. The final factor is the date that your vehicle will be ready for transport. There are also additional options, such as enclosed carrier and top-load service that can be added to your shipment at the time of booking for a higher level of service.




How do I pay for my auto shipping?


We accept all major credit cards, electronic transfer, postal money order, and bank/certified check for the deposit or full pre-payment of your shipment. If a balance is due upon delivery, it can be paid directly to the driver and can be paid in either cash, bank/certified check, or postal money order.




Can I pay the full transport cost with my credit card?


Yes, you can pay the full transport cost via credit card. If you want to pay in full online, you can do so at the time of booking either online or by phone with a shipping agent. With this option, you can make a convenient, one-time payment with a credit or debit card. You also have the option of paying a deposit with your credit card and then remaining balance with cash upon delivery.





Booking

How far in advance should I schedule my transport?


The further in advance you schedule your shipment, the more likely we will be able to meet the time requirements you desire. For best results, we suggest scheduling your transport at least 2 to 3 weeks in advance. Expedited shipping options are available. You can always give us a call and ask one of our vehicle shipping experts what your options are in terms of the schedule for your vehicle transport.




What details do you need to place an order?


We will need the address for the locations that your vehicle will be picked up from and delivered to, along with the name and phone number of the contact person at each location. We will also need the date that your vehicle will be ready and the year, make, and model of the vehicle(s) that will be transported.




Can I place an order if I don’t know the exact address?


Yes, the city and zip code will suffice until your exact pickup or delivery location is known.




Can I track the progress of my shipment online?


Yes, online tracking is available to you 24 hours a day and is updated in real time. Upon scheduling your shipment, you will receive a unique booking number that will allow you to track the status of your shipment online. Your tracking portal will also give you the ability to live chat with a shipping agent that can answer any questions you may have regarding the status of your shipment.





Pick Up / Delivery

Does someone have to be present for pick up and delivery?


Yes, we'd recommend that someone be present to release and accept the vehicle, provide keys to the driver and sign the initial and final inspection reports. This person can be anyone over the age of 18 that you trust with releasing or accepting your vehicle. However we can work with customers when no one will be present as well.




Where will my vehicle be picked up and delivered?


The driver will get the vehicle transporter as close to your door as he can legally and safely. In most cases, the driver will be able to pickup and deliver directly at your door. Some cities may have restrictions on large trucks that prohibit them from driving into residential areas. Auto transport trucks are large and need lots of room to maneuver and turn around, so if access to the pickup or delivery location is restricted by narrow streets, low-hanging trees or tight turns, the driver may ask that you meet at a location nearby with a large parking lot, such as a grocery store.




What is the bill of lading and what exactly does it have to do with my shipment?


The bill of lading is a very important document used by car shipping companies to document any pre-existing damage on the vehicle during the time of pickup. It also serves as a record of your contact info and the official agreement for transport. If you want to file any insurance claim regarding your shipment you will need the Bill of Lading.




When will my vehicle be delivered?


The transit time for your shipment is based mostly on the mileage between the pickup and delivery location. Generally, every five hundred miles will add one day to the transit time - so for a 1,000 mile transport, the transit time would be 2-3 days. Check out our estimated transit times for a detailed view of approximate delivery times.





Vehicle

Can I put personal items in my vehicle?


You may ship personal belongings inside of your car, anything over 100lbs will incur an additional fee.




How much gas should I have in my vehicle during transport?


You should have about a quarter of a tank of gas in your car at the time of shipment. This leaves enough for the vehicle to be loaded and unloaded but doesn't add much additional weight.




How do I get my vehicle ready for shipment?


Make sure your vehicle has been completely clean, both inside and outside. This is particularlly important because this will help the driver conduct their inspection in order to assess any pre-existing damage on your vehicle. You will also want to make sure there are no additional personal items in the vehicle unless you intend to ship those with the vehicle (remember those items must total less than 100 pounds combined and kept below the window-line of the vehicle). Be sure to inform the driver of any special circumstances concerning the vehicle. Finally, make sure there is a quarter tank of gas in the vehicle at the time it is picked up for shipment.




Can I ship my vehicle if it isn't running?


Yes, we can ship vehicles that are in non-running/inoperable condition. When inoperable vehicles are shipped, a special auto carrier is required that makes use of a winch which is connected to your car and slowly and safely pulls your vehicle onto the carrier. There is an additional fee for inpoerable vehicles because of the special equipment and extra work involved with securing the vehicle onto the transporter. You can select the inoperable option on the online booking form or inform your shipping agent if you make your reservation by phone so that the proper arrangements can be made to accomodate a non-running vehicle.




Can I ship a modified or oversized vehicle?


Yes, through our carriers nationwide, we can ship vehicles of any size. Our large fleet includes a variety of carriers ranging in size from 9 car haulers to flat beds and enclosed trailers to accommodate vehicles and loads of all sizes. However, you will need to call for a specialized rate quote based on the dimensions of the oversized vehicle you would like to ship. Our online quote calculator will not be able to generate a quote for you because pricing via the calculator is based only on standard and unmodified vehicle sizes and specfications.




Can I ship a vehicle with low ground clearance?


Yes, however any vehicle with clearance lower than 4 inches will likely need to be shipped on an enclosed trailer with a lift gate. Low-clearance vehicles simply cannot be driven onto an open trailer because the vehicle would risk damage to the front bumper or undercarriage while trying to load.




Do I need license plates on a vehicle to ship it?


No, we just need the vehicle and keys.





Service

What is door-to-door car transport?


Door-to-door vehicle transport is the full service delivery of your vehicle directly from the door at the pickup location to the door at the delivery location. Our drivers do their best to get as close as physically and legally possible to the pickup and delivery locations, but in certain instances there may be restrictions preventing them from being able to safely reach your door. Our transporters need ample space to maneuver and load/unload your vehicle. If your street is too narrow, or if there are hazards such as low lining trees or power lines, drivers may ask that you meet them at a location nearby where they can safely load or unload your vehicle, such as a large parking lot or shopping center nearby.




What methods of vehicle shipping services do you offer?


We offer open vehicle shipping and enclosed vehicle shipping services. Open vehicle shipping is used much more frequently and is the type of auto transport that you see on the highway where carriers are hauling vehicles on two decks that are exposed. Enclosed vehicle shipping is when your vehicle is shipped in a trailer which has walls and a roof, they look like a larger version of a regular eighteen-wheeler. This is recommended for anyone who does not want their vehicle exposed to outside elements and prefers superior protection of the vehicle.




What type of truck will transport my vehicle?


We have carriers ranging from 9 vehicle haulers to flat beds and wedges as well as enclosed hard side trailers. They vary in size and can accommodate differing amounts of vehicle depending on the size of the carrier and the distance of the trip.




What is top load service?


Top load service is when your vehicle is placed on the higher deck or level of an open auto transport trailer. This service is available for an additional cost.




What types of vehicles do you ship?


We specialize in shipping all types of vehicles such as sedans, SUVs, pickup trucks, minivans, oversized vehicles, antiques, classic vehicles, motorcycles, construction vehicles, inoperable cars and boats. If you are not sure whether or not we can ship your vehicle, you can give us a call to find out what we can do for you.




What is the difference between open and enclosed transport?


Open transport is the most common car shipping method. There are two types of open-air transporters. A majority of shipments are completed with larger 8-10 vehicle carriers. Smaller carriers which hold 2-3 vehicles are used for shorter more local moves. There is typically more frequent availability for open-air carriers since they are used more often. We suggest choosing enclosed shipping methods when shipping classic, luxury or exotic vehicles. Enclosed transporters guarantee maximum protection from exposure to any open-air elements on the road. We suggest booking your enclosed transport in advance since there is limited carrier availability.




Can I ship a vehicle from an auto auction?


Yes, we ship dozens of vehicles each week from salvage auctions and other types of auto auctions. Each auction will have different requirements to release a vehicle and we'll get all the necessary details from you at the time of booking. Please make sure the vehicle is fully paid and ready for release from the auction. Also be aware that if a vehicle is booked as operable but it turns out that the vehicle is inoperable, there will be an additional cost and the original trucker may not be able to accommodate an inoperable vehicle.




Is my vehicle insured during transport?


All shipments include basic liabilty coverage during transit. Comprehensive insurance options are available for an elevated level of shipment coverage during transit. You will be able to select a level of coverage during the booking process. If you have further questions regarding insurance options give us a call.





Contact MARVEL

Shipping Vehicles Nationwide

Coral Springs, Florida 33076

MARVEL Auto Transport
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