A Quote Specialist is one of the most important roles in our company! They are the face and first impression of our company, as you will be bidding across numerous platforms and engaging with customers via email should they have questions about the service or transport. A Quote Specialist is understanding of the transport process for all types of transportation, and understands how to quote properly, using our pricing tool as a reference. The Quote Specialist knows about vehicle makes and models, or has the capacity to research them, so the type of cargo is accurate. The Quote Specialist is a team player, but is also competitive and hungry! The Quote Specialist is able to direct their concerns or queries to the managers in order to obtain proper direction and to follow protocol. The Quote Specialist is also able to answer client questions accurately and in a timely fashion so that the client feels comfortable moving forward with accepting your proposal. Also, a Quote Specialist checks their email accounts often and is able to forward any email correspondence to managers that need to be addressed. They also make sure to send the booking confirmation emails when a client accepts your bid, so we can begin the process and you can GET PAID!
Customer Support Representative/ Vehicle Dispatcher-
A customer support representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with services and features. The customer support representative position is a hybrid position; thus requiring the candidate to be able to accomplish a multitude of tasks including keeping customers informed of their transport statuses and keeping in touch with drivers to provide this accurate information to the client. This position requires someone with customer service experience and clear articulation so that the communication we are delivering to our customers is concise and empathetic. Full and Part Time Positions Available. Inquire within.